24/7/365 management OF YOUR CLOUD PLATFORM
Cloud Managed Services
Managing an IT infrastructure is time-consuming and in most cases, it is a distraction from what the IT staff should be focusing on. Also, with the way new features are being rapidly released across all parts of the IT platform, IT staff spend a lot of their time either training or getting re-certified for the technology they already have. With LEAN’s Cloud Managed Services, we take that headache away from you and let you focus more on the tasks that do help your organization grow.
To deliver the Cloud Managed Services, LEAN’s skilled and certified staff follows a set of best practices and policies to monitor, manage, and troubleshoot:
The service is designed to allow you to focus your IT resources on achieving business objectives.
Virtual Data Center (VDC) Managed Service
LEAN will configure, manage, and monitor the compute and network resources. Our staff will, provisioning your VM’s, configure the VM storage, and configure, operate, and maintain your routing, firewalls, and load balancers.
In addition, we will configure, operate, and maintain your Microsegmentaiton and Distributed Firewall services, where we will define the policies, apply the policies to VM’s and networks.
Backup & Data Protection Managed Service
We will configure, monitor, and perform the required restoration tasks according to your data retention policy. We will also monitor all backup processes, restore your VM’s from backup, and perform a granular file recovery as needed.
Disaster Recovery as a Service (DRaaS) Managed Service
We will configure, test, and monitor the replication processes. Also, we will manage the protection status of each VM, manage the failover and failback procedures, and conduct your scheduled DR tests.
You don’t have to worry about testing your DR setup ever again.
Virtual Data Center (VDC) Managed Service
LEAN will configure, manage, and monitor the compute and network resources. Our staff will, provisioning your VM’s, configure the VM storage, and configure, operate, and maintain your routing, firewalls, and load balancers.
In addition, we will configure, operate, and maintain your Microsegmentaiton and Distributed Firewall services, where we will define the policies, apply the policies to VM’s and networks.
Backup & Data Protection Managed Service
We will configure, monitor, and perform the required restoration tasks according to your data retention policy. We will also monitor all backup processes, restore your VM’s from backup, and perform a granular file recovery as needed.
Disaster Recovery as a Service (DRaaS) Managed Service
We will configure, test, and monitor the replication processes. Also, we will manage the protection status of each VM, manage the failover and failback procedures, and conduct your scheduled DR tests.
You don’t have to worry about testing your DR setup ever again.
Event, Problem, and Incident Management
LEAN will identify, troubleshoot, and restore normal operational functionality of the Managed Components if an Incident is detected or reported.
Our Service Management Center (SMC) staff is responsible for managing all incidents until normal operations are restored. After the normalization, we will conduct and root cause analysis and provide you with an incident report, and recommend further preventative measures.